Estevan

Phone: 306.634.4788
Toll Free: 1.866.659.5866
Hours of Operation
Weekdays: 7:00 a.m. - 6:00 p.m.
Saturday: 8:00 a.m. - 4:00 p.m.
Sunday (Harvest Hours): 8:00 a.m. - 4:00 p.m.

Lloydminster

Phone: 306.825.3434
Toll Free: 1.800.535.0520
Hours of Operation
Weekdays: 7:30 a.m. - 6:00 p.m.
Saturday: 8:00 a.m. - 4:00 p.m.
Sunday (Harvest Hours): 8:00 a.m. - 4:00 p.m.

Melfort

Phone: 306.752.2273
Toll Free: 1.844.494.5844
Hours of Operation
Weekdays: 7:30 a.m. - 5:30 p.m.
Saturday: 8:00 a.m. – 4:00 p.m.
Sunday (Harvest Hours): 8:00 a.m. - 4:00 p.m.

North Battleford

Phone: 306.445.8128
Toll Free: 1.888.446.8128
Hours of Operation
Weekdays : 8:00 a.m. - 5:00 p.m.
Saturday: 9:00 a.m. - 3:00 p.m.
Sunday (Harvest Hours): 8:00 a.m. - 4:00 p.m.

Prince Albert

Phone: 306.763.6454
Toll Free: 1.844.323.3003
Hours of Operation
Weekdays: 7:30 a.m. – 5:30 p.m.
Saturday: 8:00 a.m. – 4:00 p.m.
Sunday (Harvest Hours): 8:00 a.m. - 4:00 p.m.

Regina

Phone: 306.721.2666
Toll Free: 1.800.667.7710
Hours of Operation
Weekdays: 7:30 a.m. - 6:00 p.m.
Saturday: 8:00 a.m. - 4:30 p.m.
Sunday: Closed (Parts & Service on-call available)

Saskatoon

Phone: 306.934.3555
Toll Free: 1.800.667.9761
Hours of Operation
Weekdays: 7:30 a.m. - 6:00 p.m.
Saturday: 8:00 a.m. - 4:00 p.m.
Sunday (Harvest Hours): 8:00 a.m. - 4:00 p.m.

Swift Current

Phone: 306.773.2951
Toll Free: 1.800.219.8867
Hours of Operation
Weekdays: 8:00 a.m. - 6:00 p.m.
Saturday: 8:00 a.m. - 4:00 p.m.
Sunday (Harvest Hours): 8:00 a.m. - 4:00 p.m.

Let us know how we can help

Let us know how we can help

1.866.659.5866

After-Hours Emergency Parts & Service

We're here to help, regardless of the day and time. Contact the number above to access emergency parts and service assistance 24/7.

Volvo Releases Humorous ActiveCare Alert Videos

Videos offer humorous take on confusing telematics codes, shedding light on how ActiveCare Direct® — Volvo’s 24/7/365 machine monitoring and fleet utilization service — is different.

MID: 140, PSID: 15, FMI: 8 — many construction equipment owners and fleet managers have been hit with round after round of confusing fault codes like this as part of their telematics systems.

Instead of deciphering a large number of fault codes, Volvo CE customers with an ActiveCare Direct subscription receive a simple case alert by e-mail about the most urgent issues. A case alert includes an easy-to-understand description of the issue and suggested fixes to help fleet managers take appropriate actions in a timely manner.

As a way to demonstrate the difference between fault codes and case alerts, Volvo has released a humorous series of three short videos allowing “Ted the mechanic” to explain how it works. The series focuses on three real-world issues — excessive regens, a clogged filter and air in the lube system — and how the information is displayed from traditional telematics systems when these issues arise.

“Confusing telematics fault codes were one of the inspirations for ActiveCare Direct in the first place,” said David Adams, product sales manager, connected services. “We know excessive, complex fault codes are no laughing matter, but we wanted to take a light-hearted approach in the hopes more fleet managers will see what ActiveCare Direct does to make machine maintenance easier.” 

Watch the ActiveCare Direct videos:


Case alerts are the in-the-minute complement to detailed monthly ActiveCare Direct fleet utilization reports — both aimed at helping customers get the most out of their machines. To learn more about ActiveCare Direct 24/7/365 active machine monitoring and monthly fleet utilization reporting, visit the ActiveCare Direct page.

(The following article “Volvo Releases Video Series Lampooning Traditional Equipment Telematics” was used from “https://bit.ly/2SI8612” on 7/26/19.)

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