Employee Spotlight – Richard Scott

Richard Scott, Service Operations Manager – Saskatoon, 19 years

Richard began work with Redhead Equipment in 1999 as a Service Technician. He left the company only to return a year later as the CE Shop Foreman. He then became the Ag division Service Manager when the company moved to the new building and two years later became the Service Operations Manager for the Saskatoon branch.

When asked to describe his role, Richard says it’s “Kind of like being a parent I guess, managing the people in the shops and ensuring work is being completed. I have four really good Foreman that help me in each division that I oversee. They help me and I help them in each area.” We asked Richard about some of the challenges of his role and he said “keeping everyone happy – from upper management to the people on the ground can be challenging.” Richard thinks working at Redhead is a reward in itself: “the company is very accommodating to your personal lifestyle and I really appreciate that.”

When asked what he thinks of our tag line “Whatever It Takes” he said “I think it’s always been a part of our brand even before it was our tagline. Awhile back, there was a paver that was down once and needed a part. I got the answer, the part was stuck in customs in Calgary, and I was on the phone for over 2 hours trying to figure out why, and it was a fax to release the part that got lost. After getting the part released, I got hold of our pilots, and they went to Calgary, picked up the part and flew it to Saskatoon for the customer. When I called a cab to transport the part to the airport, and they wouldn’t take my credit card over the phone, I ended up calling a limo service and they picked up the part and drove it the 4 blocks down the street to the customer. After all of that we did get the unit up and running that night.”

Richard also mentioned that the great people and work environment make coming to work enjoyable and the company accommodating to employee needs on and off the job is very valuable: “For example, if we need a specific tool to complete a set of jobs, they will let you purchase it, and aren’t afraid to help the shops out when needed.”

Quick Questions:

What advice would you give someone starting a career with Redhead Equipment?

Work to the best of your ability. Don’t be afraid to make a mistake, own it, admit it, move on and learn from it.

Tell me something interesting about working at Redhead Equipment.

I was on the Case Service Advisory Board for a few years and got to travel all over the United States and meet other smaller locations and other Service Managers and Service People.

What do you find yourself doing in your free-time?

I read and catch up on news, or I’m usually driving kids to sports.