Employee Spotlight – Kimberly Ackerman
Kimberly Ackerman, Business Manager – Regina, 5 years
Kimberly (Kim) Ackerman has been working at Redhead Equipment for five years now starting in reception and working her way up through accounts receivable. Kim was recently promoted to a Finance Business Manager after proving her dedication and work ethic. Her job is centralized around customer service and ensuring customer needs are met. She says the opportunity to be a Finance Business Manager is both nerve-racking and exciting and she hopes to maintain Redhead Equipment’s strong reputation in customer service during her role.
Most of the time her days are quite tame, sticking to her office and providing exceptional customer service, however there is the occasional day
of chaos where teamwork is required from colleagues to meet customer needs as best as possible, and as soon as possible depending on the situation.
Kim says that one of the biggest challenges of her job is communicating with customers over the phone and ensuring they are on the same page: “making sure we are able to accommodate their needs to satisfactory. Communicating with customers is always easier in person however not the most efficient, being most are rural customers.”
In turn – Kim says the biggest reward of her job is seeing satisfied customer – knowing they are grateful for your service, especially being able to accommodate their needs and aiding in their business success.
In celebrating 70 Years of Redhead Equipment we asked Kim why she thinks the company has remained one of the top contenders in the market, she states that “customer service is definitely what keeps Redhead Equipment around. Building and maintaining customer relationships is one of the reasons Redhead has such an exceptional reputation, and is one thing the staff strives to maintain by working here.”
Kim also mentioned the friendly, family-like environment throughout Redhead has kept her working with the company the past five years and she looks forward to continuing her career with the company.