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Estevan

Phone: 306.634.4788
Toll Free: 1.866.659.5866
Hours of Operation
Weekdays: 7:30 a.m. - 5:00 p.m.
Saturday: 8:00 a.m. - 4:00 p.m.
Sunday: Closed (Available for on-call parts & service)

Lloydminster

Phone: 306.825.3434
Toll Free: 1.800.535.0520
Hours of Operation
Weekdays: 7:30 a.m. - 6:00 p.m.
Saturday: 8:00 a.m. - 4:00 p.m.
Sunday: Closed (Available for on-call parts & service)

Melfort

Phone: 306.752.2273
Toll Free: 1.844.494.5844
Hours of Operation
Weekdays: 8:00 a.m. - 5:00 p.m.
Saturday: 8:00 a.m. - 4:00 p.m.
Sunday: Closed (Available for on-call parts & service)

North Battleford

Phone: 306.445.8128
Toll Free: 1.888.446.8128
Hours of Operation
Weekdays: 8:00 a.m. - 5:00 p.m.
Saturday: 8:00 a.m. - 4:00 p.m.
Sunday: Closed (Available for on-call parts & service)

Prince Albert

Phone: 306.763.6454
Toll Free: 1.844.323.3003
Hours of Operation
Weekdays: 7:30 a.m. - 5:30 p.m.
Saturday: 8:00 a.m. - 4:00 p.m.
Sunday: Closed (Available for on-call parts & service)

Regina

Phone: 306.721.2666
Toll Free: 1.800.667.7710
Hours of Operation
Weekdays: 7:30 a.m. - 6:00 p.m.
Saturdays: 8:00 a.m. - 4:30 p.m.
Sundays: Closed (Available for on-call parts & service)

Saskatoon

Phone: 306.934.3555
Toll Free: 1.800.667.9761
Hours of Operation
Weekdays: 7:30 a.m. - 6:00 p.m.
Saturday: 8:00 a.m. - 4:00 p.m.
Sunday: Closed (Available for on-call parts & service)

Swift Current

Phone: 306.773.2951
Toll Free: 1.800.219.8867
Hours of Operation
Weekdays: 8:00 a.m. - 6:00 p.m.
Saturday: 8:00 a.m. - 4:00 p.m.
Sunday: Closed (Available for on-call parts & service)

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DEF Maintenance & Storage (SCR Systems)

Don’t confuse fills

Diesel exhaust fluid is an emissions control solution designed to lower the nitrogen oxide emissions in diesel engines. The liquid, which looks like water, is sprayed into the exhaust before it exits the machine.

DEF should never be mixed with diesel fuel, and it has its own filling port. But fuel and DEF tanks are close in proximity on some pieces of construction equipment, so it’s not surprising this mistake occurs. If that happens, and an operator starts a machine with DEF in the fuel lines, it can potentially cause tens of thousands of dollars in damage.

The cap for the DEF tank is blue. If you have machines where the DEF and diesel tanks are near each other, another easy way to tell the difference is the size of the fill holes. Usually, the DEF fill hole is smaller in diameter. If you are ever in doubt if the correct fill hole was used, drain and flush the tank with deionized water or clean DEF fluid.

To avoid running up excessive repair bills, talk to your operators and be sure they know to immediately contact you and your equipment dealer if they accidentally added DEF to the fuel tank. Your dealer can walk you through the steps to avoid unnecessary damage and the associated costs.

 

Avoid contamination

DEF is extremely sensitive to contamination — for it to work properly, purity is critical. Contaminants around the fill cap can make their way into DEF and cause damage as well. If the area around the tank and cap isn’t cleaned before the cap is undone and fluid is added, it’s very easy for dirt or dust to fall in and get washed down into the tank. This can cause serious contamination-related issues — and cause unplanned downtime related to engine shut down and even void a manufacturer’s warranty.

The best way to test and monitor the concentration of urea-based DEF is to use a digital refractometer. The ideal concentration is between 32.5 and 37 percent urea. Some signs this ratio may be off and your DEF is contaminated includes an uptick in DEF consumption, the selective catalytic reduction (SCR) system malfunctions or the engine starts shutting down.

These hassles and associated costs can be avoided by simply talking to your operators and maintenance staff to ensure they know how incredibly important it is to clean around the cap before pouring in the fluid. Also make sure they know not to use containers that may have been used for other materials or fluids, even if they’ve been cleaned; DEF should be stored in dedicated containers. DEF is just too sensitive to contamination.

 

Proper handling

You want to store the DEF out of direct sunlight and in stainless steel or plastic totes as directed by the manufacturer. A cool, dry location indoors is preferred. The DEF will degrade over time but can last up to one year if stored between -11 and 30 degrees Celsius. DEF is not toxic but is corrosive to metals such as carbon steel, aluminum, copper and zinc.

DEF will freeze at temperatures below -11 degrees Celsius and could turn slushy, but that does not impact quality or performance. If you are going to keep DEF somewhere cold, you will want an expandable container. DEF expands seven percent once it hits freezing temperature.

To avoid running into storage issues, some operators prefer the 2.5-gallon container over bulk storage to prevent waste and potential contamination.

 

Other tips

Remember to change DEF filters regularly according to service intervals.

If the DEF tank is empty, the dashboard indicator light will illuminate and the engine will de-rate after a period of time.

It’s good practice to top off the DEF tank at the end of day. DEF tanks can build condensation, and that water can lead to contamination.

 

For more information on DEF maintenance, contact your local Redhead Equipment Service department.

 

(“DEF Maintenance & Storage (SCR Systems)” was used from https://volvoceblog.com/tips-for-avoiding-3-common-problems-with-diesel-exhaust-fluid-def/ on 9/30/20)

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